College Store Refund Information

Textbook Refunds

  1. NO REFUND will be given without the ORIGINAL SALES RECEIPT. All "NEW" BOOKS purchased must be returned in "NEW" RESALEABLE condition.
  2. FULL REFUNDS - THE FIRST WEEK of the semester (only on books purchased for the current semester).
  3. 80% REFUND - The second week of the Semester.
  4. Textbooks purchased outside the above time frames will be given a full refund within three business days of purchase
  5. Summer Session refunds differ from Fall and Spring Semesters. Contact store for details. 801-957-4045

General Merchandise Refunds

  1. An original sales receipt is required for each refund.
  2. No refunds will be given without the original sales receipt!
  3. Opened merchandise is not considered resaleable as new merchandise and will not be refunded.
  4. Refunds will be given within 30 days of purchase if merchandise is in new resaleable condition.
  5. Defective merchandise will be exchanged if returned within 30 days (subject to manufacturers' policies) of purchase.

Computer Software Refunds

  1. An original sales receipt is required for each refund.
  2. Current versions of unopened software may be returned* within 30 days of purchase.
  3. Open software cannot be returned.
  4. Software keycards and access codes cannot be returned.
  5. All defective and dissatisfaction issues are handled directly by the manufacturer.
  6. Special order software cannot be returned!
  7. It is the customer's responsibility to assure that software is compatible with their equipment prior to purchase.
    *Note: Some software titles cannot be returned to the bookstore.

Computer Hardware and Accessory Refunds

  1. All hardware and accessory returns are subject to manufacturer policies.
  2. Defective product can only be returned upon authorization from the manufacturer.
  3. Arrangements for exchanging defective hardware or accessories must be made within 30 days of purchase.
  4. It is the customer's responsibility to assure that hardware peripherals are compatible with their equipment prior to purchase.